Refund policy

At Swift Mart, customer satisfaction is important to us. However, due to the nature of our business, we have a limited return policy.

Return Eligibility:
You may request a return within 3 days of receiving your order only if:

• The product is damaged, or
• You received the wrong item

Return Process:

• Contact us on WhatsApp at 03271310637 with your order details and issue.
• Our team will guide you through the return process.
• The product must be returned in its original condition and packaging.

Important Note:
Returns are processed only after the product is received and inspected by our team.

Non-Returnable Cases:
We do not accept returns for:

• Change of mind
• Size or expectation issues
• Used or damaged products (by customer)

Refund Policy:

• Once your return is approved, your refund will be processed within 7–10 business days.
• Refunds are issued via bank transfer, EasyPaisa, or JazzCash.